Frequently Asked Questions

You have recently started a new business, you are expanding and therefore need a new vehicle or you just want to replace your old company vehicle. Whatever your situation, the decision to buy a new car is undoubtedly a very expensive one and therefore it must be the right decision! If you simply want to replace your old commercial vehicle, then you probably already have a reasonable idea what make and type of vehicle you need. But if you are buying a commercial vehicle for the first time, then it is often difficult to start anywhere.  What steps can you go through to reach the right decision:

• First, ask yourself what kind of company car you need and what your budget is. 
• Orient yourself on the internet and ask opinions from friends and acquaintances about their experiences with certain makes or types.
• Find out which commercial vehicle providers are nearby and which ones appeal to you. Are they large or small brand dealers, used vehicle dealers or private individuals? 
• Check out the providers that seem interesting to you and get informed about everything you want to know. Note: A brand dealer will tell you everything about only one brand! Only when you have seen, heard, tested and researched everything can you make a conscious choice!

Buying a van via Kleyn Vans is simple. When you visit us, you can test all vans on interest and make a test drive. If the van is as desired, you can immediately arrange financing, leasing or payment with the sales person. If you choose a delivery package 'Base', you can immediately take the van with you. In addition, we offer three ways to buy a vehicle remotely: 

• You contact us by phone or WhatsApp. 
• You send us an e-mail with the details of the van of interest. 
• You leave your contact details via the website and we will contact you for the purchase of a specific vehicle.

In consultation, the salesperson can provide you with the first option to buy a vehicle for up to 24 hours under the corresponding conditions. Feel free to ask us about these conditions.

We accept the following payment methods: (international) bank transfer, debit card (Maestro/creditcard), cash or Letter of Credit. By invitation, you can pay via the website with your creditcard, Pay-Pal-account and in the Netherlands with iDeal.

Before the van is delivered, full payment is required. You can make a down payment of at least 10% of the total purchase price to reserve the van. The remaining amount needs to be paid within the prearranged time frame. The van will be ready for delivery as soon as the total amount appears in our account.

Yes, we accept a confirmed irrevocable L/C as payment. Your bank will transfer the purchase amount once we have proved that the vehicles you bought have been transported. This method offers you even greater security. For more information, ask for our L/C terms and conditions.

No, we do not accept cheques. You can pay by (intentational) bank transfer, PIN (Maestro/creditcard), contant or Letter of Credit.

Yes, this is possible when you choose for the delivery package 'Base' and you have fulfilled the full payment . All vehicles offered on the Kleyn Vans website are physically present on the ground in Vuren, unless they are marked with an external location additional text at the remarks.

The physical transfer/delivery takes place after consultation with the customer. The reasonable period within which delivery occurs depends on what has been agreed method of delivery. The customer can handle the delivery and pick up the vehicle themselves. Alternatively, we can also arrange delivery on behalf of the customer. In that case, transportation by road or (CIF) transshipment will be arranged (at customer’s expense, unless otherwise agreed).

Please report our reception at entry 05 first. Then, we will immediately inform one of our delivery managers. They will accompany you to your van, prepare all the paperwork and discuss the necessary details with you. You can leave almost immediately with your newly purchased van. It couldn't be simpler or faster.

Is your new vehicle located in Genemuiden or Bussels? Then, we will agree with you where to pick up the vehicle.

You can turn your vehicle in at our Drop Off Department (entry 06). Our colleagues at this location will process the vehicle and its registration number. If you are trading in your vehicle, please bring to our Delivery department (entry 05). Don't forget to bring the complete vehicle registration documents.

Prefer to deliver your sold vehicle in Genemuiden or Brussels? Let us know, we will arrange a suitable location for the delivery.

Yes, we can ship the vehicle you have purchased to any destination in the world. Road transport is typically used for European destinations. For more remote locations, we arrange transportation to a Dutch or Belgian seaport. From there, your vehicle is shipped to the destination country. For each vehicle on our website, you can request an estimate of the transport costs to the most common destinations worldwide.

We have a specialized department that arranges all the paperwork for you. Our worldwide presence and extensive experience mean that our staff can provide expert assistance with the shipment of vehicles to almost any country in the world. In most countries we also have agents who can assist.

We will help you to transport multiple vehicles as efficiently as possible at the lowest possible costs. Kleyn Vans has the equipment to do this for you. We are equipped with vehicles which are suitble for transporting multiple vans. Obeviously, this must be done safely and places high demans on both personnel and equipment. Our workshop possesses the requiered experitse and heavy lifting equipment. Loading into a box truck or container is also a possibility off course.

If you have chosen Kleyn to handle the transport, you can stay informed through updates from the seller or by creating a My Kleyn account during your first purchase. Your My Kleyn account will display your order history, allowing you to track the shipment of your purchased vehicle(s) via track and trace. During shipping, you can track the current location of the boat carrying your van on a map.

We can arrange this for you. Price and validity depends on the type of vehicle.